Cropsly

Terms of Service

Last updated: March 2026

1. Agreement

By accessing cropsly.com (“the Website”) or engaging our services, you agree to these terms. If you're engaging us for a project, a separate Statement of Work (SOW) will govern the specific engagement.

2. Services

Cropsly Solutions Pvt Ltd provides AI engineering, software development, and consulting services. The scope, timeline, and deliverables for each engagement are defined in individual Statements of Work.

3. Intellectual Property

Upon full payment, clients receive ownership of all custom code, models, and deliverables created specifically for their project. We retain ownership of:

  • Pre-existing tools, libraries, and frameworks used in delivery
  • General knowledge, methodologies, and techniques
  • Internal tools and infrastructure

Open-source components used in projects remain under their original licenses.

4. AI-Specific Terms

For AI-related deliverables:

  • Custom fine-tuned models are client-owned and transferable
  • We do not use client data to train models for other clients
  • AI outputs are provided “as-is” — we optimize for accuracy but cannot guarantee 100% correctness
  • On-device AI deployments: client owns the deployed model and all data stays on their infrastructure
  • Third-party AI API costs (e.g., Claude API) are billed separately unless specified in SOW

5. Confidentiality

Both parties agree to keep confidential information private. This includes but is not limited to: business plans, technical specifications, source code, and client data. NDAs are available and recommended for all engagements.

6. Payment

Payment terms are defined in individual SOWs. Standard terms: 30% upfront, milestone-based payments, net 15 on invoices. Late payments incur 1.5% monthly interest.

7. Limitation of Liability

Our total liability for any engagement is limited to the fees paid for that specific engagement in the preceding 12 months. We are not liable for indirect, consequential, or punitive damages.

8. Warranty Disclaimer

Services are provided on an “as-is” basis to the extent permitted by applicable law. We do not warrant that:

  • Services will be uninterrupted or error-free
  • AI model outputs will be 100% accurate in all scenarios
  • Third-party APIs or services integrated into deliverables will remain available

We warrant that services will be performed with reasonable skill and care consistent with industry standards.

9. Indemnification

Each party agrees to indemnify and hold harmless the other party from any claims, damages, or expenses arising from: (a) breach of these terms, (b) negligence or willful misconduct, or (c) infringement of third-party intellectual property rights. The indemnifying party's liability under this section is subject to the limitation of liability in Section 7.

10. Refund & Cancellation Policy

Refund and cancellation terms are governed by individual Statements of Work. In the absence of specific SOW terms:

  • The initial deposit (typically 30%) is non-refundable once discovery work has commenced
  • Milestone payments are refundable if the corresponding milestone has not been delivered
  • Either party may terminate the engagement with 30 days' written notice
  • Upon termination, the client receives all completed deliverables and work-in-progress up to the last paid milestone
  • Refunds for partially completed milestones are calculated on a pro-rata basis

11. Force Majeure

Neither party shall be liable for failure or delay in performance due to causes beyond their reasonable control, including but not limited to: natural disasters, pandemics, government actions, internet or infrastructure outages, or acts of war. The affected party must notify the other party promptly and make reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected engagement.

12. Website Content

Some content on this website may be AI-generated and reviewed by our team. Case study results are based on actual client engagements. We make reasonable efforts to keep content accurate and up-to-date.

13. Governing Law & Dispute Resolution

These terms are governed by the laws of the Republic of India, including the Information Technology Act, 2000 and the Indian Contract Act, 1872.

Any dispute arising out of or in connection with these terms shall be resolved as follows:

  • Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation within 30 days
  • Arbitration: If negotiation fails, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator in Mohali, India, in the English language
  • Jurisdiction: Subject to the above, the courts of Mohali, India shall have exclusive jurisdiction

For international clients, alternative jurisdiction and governing law may be agreed upon in individual SOWs.

14. Data Protection

Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement. We comply with the Digital Personal Data Protection Act, 2023 (India) and the General Data Protection Regulation (EU) as applicable to the engagement.

15. Company Information

Legal Entity: Cropsly Solutions Pvt Ltd

CIN: U72900PB2019PTC048985

Registered Office: 144 SF The Sarv Mangal Co HB Society, Zirakpur, Punjab, India - 140603

16. Contact

For legal inquiries: [email protected]